How We Do It

The data measures and monitors all the key performance indicators within the customer’s journey/ experience in the different service providers through our "ready made" mystery shopping programme across all automotive aftermarket channels (Local Independent Garages, Regional Independents/ Dealers, Car Dealers, Autocentres and Fast Fits).

Our monthly researched data is captured through the use of both mystery telephone calls and mystery visits to deliver 3 principle products for the most complete mystery shopping programme in the industry.

Giving you the additional flexibility to add "bespoke questions" to the current questionnaire in order for you to align with your current services and maintain historical data.

No more need for you to worry about questionnaire design, fieldwork delays and all those other issues you face with bespoke research programmes. We deliver the data to you in the way that you want and when you need it.